If you are unhappy with your product for any reason, you can request a Return Authorization within 30 days of the receipt of merchandise for a refund. All returns are subject to a 15% restocking fee. You will be responsible for the return shipping cost unless the merchandise is damaged or defective. All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.

We will issue a credit to your credit card for authorized returns upon receiving and inspecting the returned product. We do not credit the original shipping cost, nor the return shipping cost (unless the merchandise is damaged or defective).

Returning a product without the proper Return Authorization will delay the processing of your credit.

Please note: We can only process returns and refunds for items purchased from Broadband National.

If after 30 days your product becomes defective, please follow the Warranty Policy included with the product.